Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
REFUNDS / REPLACEMENT
THE PRODUCT(S) ARRIVED DAMAGED.
We always take great care in packing your ordered products. In the unlikely event that a product arrives damaged, please email our customer support team. Please send proof of the damage in the form of a clear photo.
In order to receive a refund or replacement, you will need to notify us within 14 days, after receiving your order.
THE PRODUCT(S) BECAME DEFECTIVE WHILE UNDER OUR 14 DAYS WARRANTY.
If you suspect that your product is defective, you may contact us with a photo and description showing the defect.
A product is not covered by the warranty:
- When changes have been made to the product that are not referenced in the instructions manual.
- When shortcomings are the result of incompetent use.
- When there is no proof (photo) provided with the complaint.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
THE GROW KIT IS CONTAMINATED OR NOT GROWING:
In case of a contamination or a grow kit with no growth, please contact our customer support team. But keep in mind that a grow kit is not eligible for replacement with reasons mentioned above and aditonally;
- When the contamination appears after the first flush has been harvested.
- When the grow kit has been received over 60 calendar days ago.
To return an item, please email customer service firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
- You will be responsible for covering the expenses for returning your item(s).
- In case a complete order will be returned, the original shipping costs will be refunded after inspection in our warehouse.
- To be eligible for a return, your item(s) must be unused and in the same condition as when you received it. Your item(s) must be in the original packaging.
ITEMS NOT ELIGIBLE
Some of our products need to be stored in a specific controlled environment and can only be out of those controlled environments for a limited time before they are used for their purpose. These items cannot be returned and refunded. This applies to the following items:
- Mushroom Grow Kits
- Spores: prints, vials and syringes
- Cacti: potted, cutting and grow kits
HOW TO RETURN YOUR ITEM
Please contact our customer support team with your request, by sending us an email. You will receive further instructions on how to return your item(s).